FAQs

FAQs

Q: Can I order custom made Mery shoes?
A: Contact us at info@meryracauchi.com and we will consult with you regarding your individual needs. Usually prices for custom orders start at $500.

Q: Do you design clothing and shoes for film and TV?
A: Yes, send email to press@meryracauchi.com to let us know your needs and tell us about your project. We have extensive experience designing clothing for film and TC and we would be happy to work with you.

Q: How can I contact Mery for interviews?
A: Please email our PR contact for questions regarding interviews and we will try to fit you into our schedule. Mery usually gives interviews only to select publications.

Q: I’m a buyer, how can i book an appointment?
A: Contact us at sales@meryracauchi.com.

ORDERS

How can i see the sizes?
1. SIZE GUIDE
The size displayed online is always the same size you will find on our product tags. We use American sizing.
On the product page you will find a link to our size guide to help you match the size displayed online to the one you usually wear.
Should you have any doubts before you purchase, please do not hesitate to contact us.

2. PRE-ORDERS
Special collection and Fashion Show previews can be available for Pre-Order.
The items you pre-order are reserved for you, and will be shipped out as soon as they are available.
The estimated shipping date is always indicated in the product page, at checkout and in your order details.

Purchasing pre-order items and in-stock items together: If you order products that are already in stock together with pre-order items, we will send you two separate packages.

Pre-orders with different shipping dates: If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.
In either case, you will only be charged once the items have been shipped. Delivery is always free.

To shop online simply add the products to your Shopping Bag and proceed to checkout. You can place your order as a guest or register during checkout. Registering makes checkout even faster, as you can store your delivery, billing and payment details in your account for next time.
After you complete your order, we will send you an email confirming the details of the purchase and a link to follow the delivery.

All orders can be returned within 14 days from delivery. Read more information on returns and refunds.